Selected examples of product and platform challenges I've tackled.
Engine Yard · Director of Customer Support
Reversed a decision to outsource a 23-person support team by transforming it into a $1M annual profit center while improving customer satisfaction from 73% to 99%.
New Relic · Product Lead
Built a simplified observability product for marketing managers, achieving 70% signup conversion vs. 15-20% for existing entrances—proving market expansion through UX innovation.
Checkr · Senior Product Manager
Connected engineering's dev environment with sales' demo needs, reducing prospect prep time from 2 hours to 15 minutes and saving an estimated $5M annually.
New Relic · Senior Technical Program Manager
Re-architected a static engineering asset into a dynamic marketing platform, achieving 4x increase in user signups through improved traffic and conversion.
Custom interactive visualizations built with D3.js for research institutions, nonprofits, and enterprise clients.
Brennan Center for Justice
Interactive map of state judicial selection practices across all 50 states and DC, covering State Supreme Court, Appellate, and Trial Court levels.
Campaign Finance Institute
Interactive visualizations exploring campaign finance data and political funding patterns.
Stanford University
Music visualization exploring melodic patterns and compositional structures.
UC Berkeley
Game theory simulation exploring cooperation and defection dynamics using cellular automata and agent-based modeling. Collaboration with Thomas Maillart.
Private Commission
Interactive radial visualization of pairwise voting results, showing yes/no vote distributions for organizational decision-making.
Private Commission
Timeline view of all questions across users, grouped by category and ordered by recent activity.
Talks on product management, customer empathy, and data visualization.
Building products that truly understand user needs
Customer discovery frameworks for product managers
Data visualization techniques with D3.js
Product leadership for teams that ship.
